SHIPPING POLICY

Here's how Mason Grey Collective handles your orders and deliveries. We aim to make the process as straightforward as possible for you.

Shipping Policy

Order Processing Please allow 2–5 business days for us to create your custom product. This is distinct from the shipping time.

Estimated Shipping Times After processing, items are shipped. Delivery can take:

  • USA: 3 - 4 business days
  • Europe: 6 - 8 business days
  • International: 10 - 20 business days

Tracking You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@masongrey-collective.com.

International Customs Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The recipient is responsible for these fees.

Placing an Order

Ordering from Mason Grey Collective is designed to be simple:

  1. Go to the product page and add your desired product to your shopping cart. Click the black "Add to cart" button. Make sure you've selected the correct variants.
  2. If everything looks good, click "Proceed to checkout".
  3. On the information page, enter your correct address details. Double-check that all information is accurate. Then, click "Continue shipping".
  4. The "Dispatch" page allows you to review your entered address. 
  5. You can now proceed by clicking "Proceed to payment".
  6. In the payment options, you'll find various methods. At Mason Grey Collective, all payment options are SSL-encrypted, ensuring a secure payment environment. You can choose from:
    • Klarna (preferred payment)
    • Credit card (AMEX, Mastercard, Maestro, Visa)
    • EPS
  1. Once you've selected your payment method, click "Complete Order" and you'll be redirected to your chosen payment provider. Follow the instructions there to finalize your purchase.

Should you encounter any issues with your order, please don't hesitate to contact us.


Order Confirmation & Delivery

As soon as your payment is complete and your order is confirmed, we'll send you a confirmation email with your order details.

All orders are fulfilled from our printing facility and will be delivered to you within the estimated timeframe mentioned above.